F.A.Q.

Frequently asked questions


Q: Do I need to print my ticket bought online?

A: No, if you have bought a ticket online you can board our vessels by showing our crew the e-ticket.

Q: Where can I find your sailing schedule and the price list?

O: They are available on our web page under „Timetable“ then „Download sailing schedule and price list“ by the line you are interested in traveling with.

Q: How much luggage am I allowed to bring aboard?

A: We allow 20 kg of luggage per passenger. It is not possible to purchase additional weight because our catamarans do not have unlimited cargo space. However, our crew will always allow you to board with additional luggage if there is room for it onboard.

Q: Where do I embark on and disembark from your vessels?

A: You can find the locations of all TP Line ferry terminals on our webpage. Just go to „Timetable“ and click on the name of the boarding place that interests you. The boarding place can be changed in case of bad weather.

Q: How can I buy TP Line tickets?

A: You can buy them online using our webpage or mobile application. You can also buy them on our sale points whose location you can find on our webpage under the option „Ticket sales “. Furthermore, it is possible to purchase tickets on our vessels before departure.

Q: Can I buy food or drinks on your vessels? Are they equipped with toilets and Wi-Fi?

A: We offer snacks and nonalcoholic drinks on commercial lines operated by the catamarans Arta, Kolovare, and Puntamika. All our vessels are equipped with toilets and free Wi-Fi.

Q: Are your vessels air-conditioned? Is it possible to travel on the open deck?

A: All the passengers travel in an air-conditioned indoor passenger area. It is not possible to go to the open deck during the voyage.

Q: Do you offer the transportation of pets?

A: Small pets are allowed to be transported in the salons, only in a carrying bag and pets are transported in a specially designed bag of maximum dimensions 45 x 35 x 25 cm with a waterproof bottom. The total weight of a bag with a pet must not exceed 8 kg.

For all other categories of pets, transportation is prohibited, unless the technical conditions on board are met, i.e. boxes on open decks on catamarans (which are reserved and charged for).

Q: Is it possible to transport bicycles and cargo on your vessels?

A: Our vessels are not designed to transport any cargo and the lines they operate on are only meant for passenger transport.

Q: I am traveling with my children. Do they get a discount?

A: Children from 0-1 years old travel on our vessels and lines free of charge, as long as they sit on their parent's laps. This special ticket has to be requested when making a purchase.

Children from 3-12 years old are awarded a discount on state fast passenger lines 9807 and 9808 according to the price list.  On the commercial lines, there is no such discount. Commercial lines are Makarska - Bol - Hvar - Vis - Split, Hvar - Split, and Split - Milna - Hvar - Korčula - Pomena - Dubrovnik.

Q: Can I use the island resident card to get a discount on all of your lines?

A: We only award the discount to island residents on state fast passenger lines 9807 and 9808. On the commercial lines, the island residents don't have such discounts. Commercial lines are Makarska - Bol - Hvar - Vis - Split, Hvar - Split, and Split - Milna - Hvar - Korčula - Pomena - Dubrovnik.

Q: The voyage I bought the tickets for has been canceled. What should I do?

A: You are granted a 100% refund. Please send us a refund request so we can process it, and please attach a scan or a photograph of your tickets. Please attach the card slip to your request if they were purchased on a sale point and paid by a bank card

Q: I no longer want to use the ticket I bought. What should I do?

A: It is possible to get a 90% refund if you submit a refund request at least 6 hours before the voyage the tickets were bought for. Tickets cannot be exchanged. In case your tickets were purchased online, please submit your refund request by e-mail. Please attach the card slip to your request if they were purchased on a sale point and paid by a bank card. If the tickets were purchased at a sale point and paid by cash the refund can only be requested at the sale point where the tickets were purchased. In that case, the refund must be requested no later than one hour before the voyage.

Q: What time is required to process a refund?

A: Usually the refunds are processed to the same payment source (card) within 30 days from our initial response to your request.

Q: When do I need to arrive at the departure (boarding) point?

A: We kindly ask you to arrive at the departure (boarding) point no later than 15 minutes before the time of departure.

Q: How can I know which one of your vessels am I to embark on?

A: You can check it on our web page. Go to „timetable“ where it is written which vessel operates on which line. Furthermore, there is a panel at the entrance to our vessels where it can be seen on which line the vessel is operating.

Q: Do you offer the transport of vehicles?

A: No, all of our catamarans only transport passengers.

Q: Which lines are you operating on?

A: We operate 3 seasonal commercial lines and two state fast passenger lines in central and southern Dalmatia. All the lines are operated by catamarans. Find out more on our webpage under „Timetable “.

Q: It is written in your price list that children are granted a discount on certain lines. Why can I not purchase such tickets online?

A: Certain tickets can only be purchased on sale points and on the vessels since there is a need to establish the age of the passenger.

Q: I am unable to purchase the tickets online. Can I buy them any other way?

A: If it is not possible to buy tickets online it means that all tickets allocated for online purchase have been sold. However, the tickets can still be purchased on sale points and the vessel if there are free places on the boat.