Frequently asked questions
Q: Do I need to print my ticket bought online?
A: No, if you have bought a ticket online you can board our vessels by showing our crew the e-ticket.
Q: Where can I find your sailing schedule and the price list?
O: They are available on our web page under „Timetable“and then „Download sailing schedule and price list“ by the line you are interested in travelling with.
Q: How much luggage am I allowed to bring aboard?
A: We allow 20 kg of luggage per passenger. It is not possible to purchase additional weight because our catamarans do not have unlimited cargo space. However, our crew will always allow you to board with additional luggage if there is room for it onboard.
Q: Where do I embark on and disembark from your vessels?
A: You can find the locations of all TP Line ferry terminals on our webpage. Just go to „Timetable“ and click on the name of the boarding place that interests you. The boarding place can be changed in case of bad weather.
Q: How can I buy TP Line tickets?
A: You can buy them online using our webpage or mobile application. You can also buy them on our sale points whose location you can find on our webpage under the option „Ticket sales “. Furthermore, it is possible to purchase tickets on our vessels before departure.
Q: Can I buy food or drinks on your vessels? Are they equipped with toilets and Wi-Fi?
A: We offer snacks and nonalcoholic drinks on commercial lines operated by the catamarans Arta, Kolovare, and Puntamika. All our vessels are equipped with toilets and free Wi-Fi.
Q: Are your vessels air-conditioned? Is it possible to travel on the open deck?
A: All the passengers travel in an air-conditioned indoor passenger area. It is not possible to go to the open deck during the voyage.
Q: Do you offer the transportation of pets?
A: Small pets are allowed to be transported in the salons, only in a carrying bag and pets are transported in a specially designed bag of maximum dimensions 45 x 35 x 25 cm with a waterproof bottom. The total weight of a bag with a pet must not exceed 8 kg.
For all other categories of pets, transportation is prohibited, unless the technical conditions on board are met, i.e. boxes on open decks on catamarans (which are reserved and charged for).
Q: Is it possible to transport bicycles and cargo on your vessels?
A: Our vessels are not designed to transport any cargo and the lines they operate on are only meant for passenger transport.
Q: I am travelling with my children. Do they get a discount?
Children from 3 to 12 years of age travel for the amount of 50% of the ticket price.
Children up to one year travel for free and are not issued a ticket, however, a remark is made on their parent’s/supervisor’s ticket stating that that person is travelling with a child up to one year of age.
Children from 1 to 3 years travel for free and are issued a ticket.
Q: Can I use the island resident card to get a discount on all of your lines?
A: We only award the discount to island residents on state fast passenger lines 9807 and 9808.
Q: The voyage I bought the tickets for has been cancelled. What should I do?
A: You are granted a 100% refund. Please send us a refund request so we can process it, and please attach a scan or a photograph of your tickets. Please attach the card slip to your request if they were purchased at a sale point and paid with a bank card.
Q: I no longer want to use the ticket I bought. What should I do?
A: It is possible to get a 90% refund if you submit a refund request at least 6 hours before the voyage the tickets were bought for. Tickets cannot be exchanged. In case your tickets were purchased online, please submit your refund request by e-mail. Please attach the card slip to your request if they were purchased at a sale point and paid with a bank card. If the tickets were purchased at a sale point and paid by cash the refund can only be requested at the sale point where the tickets were purchased. In that case, the refund must be requested no later than one hour before the voyage.
Q: What do I need to submit for a refund?
A: If you are applying for a refund, please send your request to our e-mail support@tp-line.hr.
The refund request should include the name and surname of the buyer, order number, route, time and date of departure. The ticket should be attached to the email in a recognizable format (.pdf, .jpg, .png).
If you are applying for a refund of tickets that were purchased at a sale point and paid with a bank card you need to provide a banking slip for the transaction.
Tickets that were purchased in cash at a certain sale point can be only refunded at the same sale point, in cash.
Q: What time is required to process a refund?
A: Usually the refunds are processed to the same payment source (card) within 30 days from our initial response to your request.
Q: When do I need to arrive at the departure (boarding) point?
A: We kindly ask you to arrive at the departure (boarding) point no later than 15 minutes before the time of departure.
Q: How can I know which one of your vessels am I to embark on?
A: You can check it on our web page. Go to „timetable“ where it is written which vessel operates on which line. Furthermore, there is a panel at the entrance to our vessels where it can be seen on which line the vessel is operating.
Q: Do you offer the transport of vehicles?
A: No, all of our catamarans only transport passengers.
Q: Which lines are you operating on?
A: Find out more on our webpage under „Timetable “.
Q: I am unable to purchase the tickets online. Can I buy them any other way?
A: If it is not possible to buy tickets online, all tickets allocated for online purchases have been sold. However, the tickets can still be purchased on sale points and the vessel if there are free places on the boat.